Club Policies

• Treat others and club staff with respect.
• Treat club facilities with respect.
• Act in a safe manner.
• Abide by club policies.

Failure to do so may result in loss of club privileges, including suspension or termination of membership.

Club Etiquette Resource

A few years ago, we gathered some information about club etiquette from a variety of sources and created a Club Etiquette webpage. The intention was that it would, in a more informal manner, help someone gain an awareness of how a member's actions can affect others.

Please be aware that the ideas and rules presented on the Club Etiquette webpage may not all perfectly align with our current policies. 

Child Supervision

Any child 12 and under must be supervised by a parent or someone 16 or older at all times unless:

• The child is checked into Kids Club or the Neighborhood.
• The child is attending a club class, lesson, or event. Note: Supervision is required once the class, lesson, or event is over.

Failure to supervise children may result in loss of club privileges, including suspension or termination of membership.

Definition of Child Supervision

• The child/children being supervised must remain in sight of the supervisor. Younger children may in addition need to be kept close at hand in order to control behavior.
• The supervisor must be attentive to the child/children being supervised. The supervisor should not be distracted by their cell phone, tasks, conversations or their own workout. For example: It is not permitted to be working out on the Fitness Floor and to be supervising a child on a basketball court or other nearby area at the same time.

Children in Areas of the Club

Members and Guests are required to abide by the age range restrictions and rules for the various areas of the club.

Learn more about age range restrictions and area rules by reviewing the information under the Policies for Specific Locations heading. Age range restrictions will be highlighted in red.

Limit running or horseplay in general areas of the club for safety reasons.

Unauthorized Entry - Sneaking Others into the Club

If a member is found to be assisting someone sneaking into the club by lending them an EID, or by other means, the member faces consequences up to membership termination.

• Guest fees apply. See our Guests webpage for rates.
• Must be accompanied by a member. *
• Local area guests may only use the club once every 30 days.

*Note: If a member will not be available at the time of a guest's check in, the member can contact the Front Desk and have staff add a note to the member's check in screen indicating the name of the guest and that they will be coming in as a guest. 

• Guest fees apply.
• All guests must present picture ID when purchasing a pass.
• All adult guests must sign a Release of Liability form before using the club.
• All guests must have their photo taken for security purposes.
• Family rates do not apply across more than one generation and include only Parents/Guardians and their children through age 22.
• Children under the age of 2 are complimentary.

• Any towel, guest band or other equipment issued to a guest becomes the responsibility of the member, who is liable for its return or subsequent charge.
• Violation by a guest of these rules and regulations and any posted regulations or facility use rules shall be grounds for refusing that individual further guest privileges.
• Members under age 18 are limited to bringing a maximum of two guests into the RAC when unaccompanied by an adult.

Member Grandchildren as Guests

• Members may bring in grandchildren as guests as often as they wish.
• Guest fees apply.

NOTE: If a member aged 13-21 does not present an EID to scan, the member must present a photo identification such as a dated school photo ID, Skyward account, or driver’s license to gain entry into the club.

• You must have an up-to-date photo in our system to use this entrance.
• Guest passes are not sold at the Outdoor Desk. Guest passes may only be purchased at the Front Desk.

Initial EID Set Up

Each member 13 years of age and older will receive an initial free membership Electronic ID. The EID can be a band, card, or fob. This EID is usually set up at the membership joining appointment but may also be set up at the Front Desk if the person was not in attendance at the membership joining appointment.

Younger members aged 7-12 can receive an initial free EID at the discretion of a parent/guardian.  

Lost EID

If you have lost your EID, please check at the Front Desk to see if it has been returned. 

Replacement EID

The cost to replace a lost, stolen, destroyed, or damaged EID is $10. Contact the Front Desk to set up a replacement. 

Note: You may be able to redeem RAC Perks points for an EID if you have earned the required number of points and have redeemed the perk. See the RAC Perks webpage to learn more.

Clothing Expectations

• Shirts/tops are required inside the club and in fitness areas.
• Members are expected to wear appropriate attire when utilizing fitness areas, participating in racquet sports and when attending club social functions.

Sport Specific Notes

• Basketball: Shirts/tops are required on the basketball courts. Jerseys are provided for pick-up basketball games.
• Tennis and Racquet Sports: Shirts/tops are required on all courts, including outdoor tennis play.

Swimwear Expectations

• View acceptable swimwear in our  Swimwear Guidelines. 

Shoe Policy

In general shoes are required in the club. The exceptions where bare feet or socks are permitted include:

• Locker Rooms
• Pool Areas
• Group Fitness Studios
• Fitness Floor Stretching Area
• To and from Massage Rooms

Specific types of shoes are required in some areas:

• All courts require non-marking shoes.
• Close-toed shoes are required in the free weight areas. No sandals.

Socks Policy in Selected Areas

Wearing socks and no shoes is required in:

• Neighborhood climbing structure and Aeroball areas
• Inflatables
• Kids Club

In the Locker Bay Area

• We prefer cell phones to be put away in the locker room although it is not against our policy.
• Cell phones are prohibited when a phone is in the photo or video mode (FaceTime, Snapchat, Instagram, etc.). Anyone caught with their device in these modes will lose their membership and a call may be made to law enforcement.

In the Locker Room Wet Areas

• The use of cell phones/electronic devices in the whirlpool, sauna and steam room is prohibited. Please leave these items in your locker.

Fitness Floor and Lower Free Weight Area

The use of cell phones for phone calls in these areas should be kept to less than one-minute. If a longer discussion is necessary, we ask that you use one of the lounge areas in the RAC (not the locker room). 

Adult Cardio and EGYM Studio

The use of cell phones for phone calls/conversations is prohibited in this room. 

Photography and Video in the Club

• Please be mindful of others in the club if you wish to take pictures or video in the club. Respect the privacy of other members and guests.
• It is prohibited to take Pictures or Video in the Locker Rooms. Anyone caught with their device in these modes will lose their membership and a call may be made to law enforcement.

Audible Music or Sound from Electronic Devices is Prohibited

• Use headphones/earphones if you wish to listen to your devices.
• Do not use speakerphone mode in the club.

Digital Device Content

Be aware of the content displayed or audibly played on phones, TVs, and devices. Be aware of other members and avoid sharing inappropriate content.

Smoking, Tobacco, E-Cigarettes, Vaping

Smoking, Tobacco, E-Cigarettes, and Vaping are not permitted anywhere inside the club or within the fenced-in area outside.

RAC Perks Program

Policies regarding the RAC Perks program are found on the RAC Perks webpage.

• Lost and Found is located at the Activities Desk
• Articles of clothing will be held for three weeks.
• Valuables (watches, jewelry, etc.) will be held for three months and, if not claimed, given to charity.
• All items must be identified in person. No confirmation of lost articles will be given over the phone.

AED (Automated External Defibrillator) Locations

The club has 2 AEDs. Both have adult and child pads. There is a sign marking each AED location.

An AED can be found:

1. On the wall by Basketball Gym 1 between the Fitness and Operations Director offices.
2. On the wall at the base of the entrance ramp in the tennis building.

Promotion of Club

It is understood that it is in the best interest of the Rochester Athletic Club and its members to advertise and promote club activities.

Use of Images and Videos to Promote

Member images and videos may be used to promote club activities and in advertisements. Please leave the area during filming/photographing if you do not wish to have your picture in advertisements.

Rules Not Inclusive

The rules and regulations contained herein are not inclusive. Other rules and regulations may be posted in and about the facilities of the club, and shall be binding on the member as if set out here in full.

Amendment of Rules and Regulations

These rules and regulations are adopted by the Rochester Athletic Club. Management reserves the right to change these rules and regulations at any time. In addition, the club may adopt and/or amend rules and regulations or policies not herein covered and all members will be obligated to these policies.

Manager On Duty

If you would like to speak with the Manager On Duty, please contact the nearest service desk or the Front Desk.

Written Feedback or Questions

If you would like to provide feedback of any kind, pick up a “Let’s Talk” card, fill it out, and return it to the Front Desk or Activities Desk. We read  every “Let’s Talk” card and respond back in a timely manner.

You can also email any questions or feedback for the RAC team on our Contact Us webpage.

Age Range Considerations in Locker Rooms

• Children age 3 years and older are not allowed in the opposite-gender locker room.
• Children 12 and under must be supervised in the locker room.
• Must be age 13 or older to use the Sauna or Steamroom.
• Must be age 18 or older to use the locker room Whirlpool.
  

Locker Room Behavior and Volume Level Expectations

• No running, rough play, or playing games in the locker room.
• Sound levels must be kept at low levels, and should be respectful of others in the locker room as it is a place that some come to relax in.
• Swearing/vulgar language is not permitted and may result in suspension or membership termination.
• Put away all towels in towel bins when finished using.
• Any misuse of products or facilities in the locker room may result in termination of membership.

Cell Phones in the Locker Room

In the Locker Bay Areas:

• We prefer cell phones to be put away in the locker room, although it is not against our policy.
• Cell phones are prohibited when a phone is in photo or video mode (FaceTime, Snapchat, Instagram, etc.). Anyone caught with their device in these modes will lose their membership, and a call may be made to law enforcement.

In the Locker Room Wet Areas:

• The use of cell phones/electronic devices in the whirlpool, sauna, and steam room is prohibited. Please leave these items in your locker.

Your Belongings in the Locker Room

• Please lock your locker and keep possessions close at hand at all times.
• The RAC is not responsible for lost or stolen items.
  

Locker Room Whirlpools 

• Must be Age 18 or older to use.
• Follow guidelines and warnings posted by Whirlpool.
• No cell phones in or by the whirlpool.
• Limit of 8 people in the whirlpool at one time.
• No towels are allowed in the water of the whirlpool. The fibers clog the filter.
• The Whirlpool will be unavailable and shut off 15 minutes prior to club closing time.

Steam Room & Sauna

• Must be Age 13 or older to use.
• Follow guidelines and warnings posted by Sauna and Steam Room.
• No cell phones in or by the Steam Room or Sauna.
• No drying clothes in the Sauna

Family Locker Room

• The Family Locker Room has been designed for members with small children, where private showers, toilets, and changing areas are provided.
• Several changing rooms are larger and have accessible showers and bathroom features.
• At times this locker room may be used by other members than just families with small children.

Daily Use Lockers

• These are the 6-foot, full-length lockers.
• Your Electronic ID will only lock one daily locker at a time.
• For daily use only. Locker contents will be removed if left overnight and stored in our Lost and Found for a limited period of time.

Permanent Lockers

• Available for $6 per month for a quarter size or $10 per month for a half size.
  
• Details and sign-up are available at the Activities Desk (there may be a waiting list).
• Permanent lockers lock automatically upon closing.
• Dirty, sweaty, or smelly items are not allowed to be stored in permanent lockers. Please be respectful of other members using the same space. Storing items that negatively impact other members puts the ability to have a permanent locker at risk.

Suitmates (Swimsuit dryers)

• Please follow posted directions precisely.
• The RAC is not responsible for damage to suits.

Child Supervision in Pool Areas

• Children 6 and under must be supervised and must be within arm’s reach of a parent (or guardian 16 or older) in any of the pools or Family Whirlpool.
• Children ages 7-12 must be supervised by a parent (or guardian 16 or older).

Lifeguard Note: Children are not checked in with lifeguards. Supervision and safety of a child are the responsibility of the supervising parent or guardian.

Cell Phone Note: Please be mindful of being distracted by cell phone use in the pool areas. Supervision requires that attention be given to the child at all times.

General Pool Guidelines

• No diving. Pool depth is not safe for any diving.
• No running or rough play shall be permitted.
• Any person using the pool must shower before use.
• Any person having an infectious or communicable disease shall be excluded from the use of the pool.
• See full Pool Rules posted in the Indoor and Outdoor Pool areas for full guidelines for use of the pools.

Lessons and Group Fitness Classes in the Pools

• A portion of a pool may, at times, be used for lessons or Group Fitness Classes. This includes the use of lap lanes.
• Regular class times are posted by the Lap Pool.

Swim Diaper Policy

• All infants and toddlers are required to wear a disposable swim diaper with a reusable swim diaper over the disposable when using the pool(s) and family whirlpool.
• These may be purchased in Thrive, the Activities Desk, or the Outdoor Desk (during the summer season). 

Swimwear Expectations

• View acceptable swimwear in our  Swimwear Guidelines. 

Family Whirlpool Guidelines

• Children 6 and under must be supervised and must be within arm’s reach of a parent (or guardian 16 or older) in the pool or whirlpool.
• Children ages 7-12 must be supervised by a parent (or guardian 16 or older).
• For your child’s safety, we discourage children under the age of 2 from using the Family Whirlpool. Infants and toddlers must follow the Swim Diaper Policy.
• Follow guidelines and warnings posted by the Family Whirlpool.
• Limit of 8 people in the whirlpool at one time.
• Towels are not allowed in the water of the whirlpool. The fibers clog the filter.
• The Family Whirlpool will be unavailable and shut off 15 minutes prior to club closing time.
  

Indoor Lap Pool Rules

• No lifeguard on duty.
• No diving. Pool depth is not safe for any diving.
• Any person using the pool must shower before use.
• Running, horseplay, swimming across lanes, and hanging on ropes are not allowed.
• General Lap Pool Rules are posted by the Lap Pool.
• Lane Sharing Rules are posted by the Lap Pool.
• Lap lanes may, at times, be used for classes or lessons.

Outdoor Pool - Additional Rules

• Children 12 and under must be supervised if going between the Indoor Pool area and the Outdoor Pool area. For example, a child cannot be inside by themself in the Family Whirlpool if supervising parent or guardian is by Outdoor Pool. 
• White RAC towels are not allowed to be taken outside to the Outdoor Pool area.
• Outdoor Lap Swimming is reserved through the RAC app.

Outdoor Pool Slide Policy:

• Children must either be six years of age or 42” tall to go down the water slide.
• Only one person may go down the slide at a time.
• Must go down slide feet first, either seated or on their back.

Use of Pool Lifts

• Please dial extension 100 for Manager on Duty (MOD) assistance for pool lifts in the pool area.
• When completed with the lift, please contact the MOD for proper disabling.

Age Range

Children 12 and under must be supervised by a parent/guardian age 16 or older while using the basketball courts.

Noise Level and Respectful Language and Actions on the Courts

• Listen to and respect RAC staff if they are communicating with you. Ignoring or not listening to the direction of RAC staff may result in the shutting down of the court/game and membership suspension or termination.
• Extended loud arguing may result in the court/game being shut down. Repeat or severe offenders risk losing membership.
• Swearing/vulgar language is not permitted and may result in suspension or membership termination.
• Fighting will result in the termination of membership and permanent banning from the club.

Pick up Basketball Rules

• Rules are posted on the Bulletin Board by Court #1.

No Dunking or Hanging on the Rim

• This includes no hanging on the net.
• Dunking softly without hitting the rim is allowed.
• This is for the safety of members because a backboard has shattered in the past with hard dunks.
• Hard dunks or hanging on the rim may result in suspension from the club or membership termination.

Clothing and Shoe Notes

• Shirts/tops are required. 
• Shoes must be worn and must be non-marking. 
• Sandals are not allowed.

Use of Courts for Other Activities

• At times, courts are reserved for pick-up basketball, badminton, and other RAC programming.
• The days and times of regular activities are posted on the bulletin board by the courts.
• Group Fitness Classes and special events are at times scheduled on the courts, usually in Court #3. These are advertised in the club or notified with a sign by the court prior to the event.

Courts at Closing Time

• Basketball courts close 15 minutes prior to club closing time.

Age Range for Track Use

You must be 13 or older to use the track unless it is during Family Track Time (see below).

General Track Rules

• Follow the posted track direction for the day of the week.
• Follow lane assignments. Lanes 1 and 2 are for walking. Lanes 3 and 4 and for jogging/running.
• No standing on the track.

Family Track Time

Saturday      3:30 pm to Close
Sunday         3:30 pm to Close

During Family Track Time, children 12 and under may use the track only if:

1. Directly supervised by a parent or someone 16 or older. This means that the parent is attentive and watching the child. The parent cannot be working out separately from being on the track with the child.
2. They are not cutting off or impeding other people from using track lanes. Young children may need to be kept within very close distance to ensure the safety of the child and others.

Note: Older children running laps are allowed to be temporarily out of view of the supervising person during a lap if they are capable of abiding by lane rules. 

Strollers are Not Allowed on the Track

• Baby carriers are allowed on the track.

Weights are Not Allowed on the Track

• If you wish to do a "Farmers Walk," see the Activities Desk for the key for Gym 3 storage where that equipment is stored, and use the carpeted area along the basketball courts.
• The reason for this rule is that the track can be damaged by weights dropped on it. It is a poured track and almost impossible to repair well if damaged.

Age Range

You must be 13 years or older to use these areas.

Children that are 13 and older who do not wish to be asked their age by an associate should sign in on the clipboard located at the Fitness Desk.

Respect Others

• These areas are for exercising, not for horseplay, messing around, or being loud or disrespectful. Others around you should have easy access to equipment and be able to safely and peacefully work out.
• Do not rest on equipment excessively or check your cell phone on equipment. Also, do not leave towels to “hold” equipment during busy times.
• Return all equipment to its appropriate location when you have finished using it. Do not return equipment improperly, i.e., stacking weight plates in the wrong order, leaning plates against pins, etc.

Respect Equipment and Facilities

• Do not drop dumbbells or return barbells to the floor forcibly.
• Selectorized plate machines should be used gently and with control. Do not drop or excessively clang the weight stacks, as it can damage the machine.
• There are bumper plates located in the lower free-weight area if explosive lifting is desired.

Wipe Down Equipment/Chalk Policy

• Wipe down equipment before and after use.
• Chalk must be stored in a closed container and cleaned up after use.

Closed Toe Footwear is Required

• Closed-toe footwear is required in these areas. No sandals, bare feet, or socks.
• The exception is shoes are not required in the stretching area outside of the Lower and Upper Studios.

No Weights are allowed on the Track

• Specialized equipment for this can be found in the storage room by Basketball Court #3. Ask the Activities Desk or Fitness Desk for assistance or to pick up the key to the storage room.
• All equipment must be returned to the storage room after use.

Note: This is to prevent damage to the poured track.

No weighted equipment is allowed on the upper-level hallway outside of the Upper Studio or on the overlook over Tennis Court #1.

• This includes weights, kettlebells, slam balls, weighted bars, and other weighted equipment.
• Also, do not block the hallway if you are using these spaces during your workout.

Infants on the Fitness Floor

• Infants six months of age or younger are allowed on the Fitness Floor if the baby remains in a car seat, bassinet, or stroller with parental supervision.
• Infants are not allowed in the free-weight area (non-carpeted areas).
• Strollers are not allowed on the track. Baby carriers are allowed on the track at any time. 

Cell Phones in these areas

• Limit use of cell phones for phone calls in these areas to less than one minute.
• If a longer discussion is necessary, we ask that you use one of the lounge areas in the RAC (not the locker room). 
• The speakerphone setting is prohibited.

Audible Music or Sound from Electronic Devices is not allowed in these areas

• Use headphones/earphones if you wish to listen to your own content.

Food and Beverage Rules in these areas

• All beverages must be in a container with a spill-proof top. 
• Food is not allowed.

Age Range

Members must be 18 and older to use the Adult Cardio and EGYM Studio.

EGYM Onboarding is Required

• An initial appointment with a personal trainer is required to use the EGYM equipment.
• Learn more about EGYM and how to sign up for the onboarding appointment on our EGYM webpage.

EGYM Circuit Rules

1. It is best to enter the circuit at the first machine. Members already performing the circuit have the right of way, so do not cut them off. If you want to use one or two machines, make sure that you give the right of way to members performing the circuit.
   
   
2. Bring a cleaning cloth, pre-treated with cleaning solution, around with you and clean machine handles before and after use.
   
   
3. If you cannot clean the machine in time to move to the next machine during the blue phase, please skip the cleaning portion.
   
   
4. Before you start your second round, allow members who have not completed one round to go ahead of you.

Cell Phones

• The use of cell phones for phone calls/conversations is prohibited in this room.
  

Audible Music or Sound from Electronic Devices is not allowed in this area

• Use headphones/earphones if you wish to listen to your own content.

Food and Beverage Rules in this area

• All beverages must be in a container with a spill-proof top. 
• Food is not allowed.

During Live Group Fitness Classes

• Members must be 13 years or older to attend Group Fitness classes.
• Available class spots can be reserved using the RAC app or through the Activities Desk.
• Members cannot use the studio during class time if not participating in the class.

When the studio is not being used for Live Group Fitness Classes or Club Programming

• Members 13 years and older can use the studios and Fitness on Demand.
• Members 12 years old and under may use the studios and Fitness on Demand when supervised by a parent or guardian (age 16 and older).

General Studio Policies

• Kettlebells and other weights from the Fitness Floor are not allowed in the Upper or Lower Studios.
• No running, rough play or playing games in the studio.
• Do not connect personal devices to the TVs or sound system. Anyone found to be using or tampering with the sound system or TVs in the studio risks losing their membership. 
• Music from personal devices must be kept at low volume levels and must not reasonably distract others using the studio.

Fitness On Demand

The Upper and Lower Studios feature the option to play Fitness On Demand recorded classes when there is no club programming taking place in the studio.

• A class may be displayed on a first-come, first-served basis.
• A class is selected and started using the iPad kiosk outside of the studio.
• The selected class must be completed before the next scheduled studio usage.
• Other members may use the studio while the Fitness On Demand class is being displayed.

During Live Group Fitness Class Times 

• Members must be 13 years or older to attend Group Fitness Cycle classes.
• Available class spots can be reserved using the RAC app or through the Activities Desk.
• Members cannot use the studio during class time if not riding a bike.

When the Cycle Studio is not being used for Club Programming

• Members 13 years and older can use the studio and Fitness on Demand.
• Children 12 years and under may only use the studio when supervised by a parent or guardian (age 16 and older).

General Studio Policies

• No running, rough play, or playing games in the studio.
• Do not connect personal devices to the TVs or sound system. Anyone found to be using or tampering with the sound system or TVs in the studio risks losing their membership.
• Music from personal devices must be kept at low volume levels and must not reasonably distract others using the studio.

Fitness On Demand

The Cycle Studio features the option to play Fitness On Demand recorded classes when there is no club programming taking place in the studio.

• A class may be displayed on a first-come, first-served basis.
• A class is selected and started using the iPad kiosk outside of the studio.
• The selected class must be completed before the next scheduled studio usage.
• Other members may use the studio while the Fitness On Demand class is being displayed.

Yoga Studio

During Scheduled Live Group Fitness Class Times

• Members must be 13 years or older to attend Group Fitness classes.
• Available class spots can be reserved using the RAC app or through the Activities Desk. Pilates Reformer classes are fee-based classes.
• Members cannot use the studio during class time if not participating in the class.

When Not Being Used for Live Group Fitness Classes or Private Training

• The Yoga Studio is kept locked and may not be used by members when not in use for club programming.

Pilates Studio

During Scheduled Live Group Fitness Class Times

• Members must be 13 years or older to attend Group Fitness Pilates classes.
• Available class spots can be reserved using the RAC app or through the Activities Desk.
• Members cannot use the studio during class time if not participating in the class.

When Not Being Used for Live Group Fitness Classes or Private Training

• The Pilates Studio is kept locked when not in use for club programming.
• Members can only use the Pilates studio during non-class times if they have extensive Pilates reformer experience and the permission of a RAC Pilates Instructor.

Tennis Courts

• Court reservation is required and there is a fee for Indoor Tennis Courts. The reservation policy can be viewed on the Schedule Of Activities webpage under the "Tennis" category in the “Tennis General Information” expandable section.
• Outdoor courts do not require an additional fee, but they must still be reserved.
• Courts can be reserved up to 7 days in advance.
• Please do not go on the court before the start time of your reservations if others are playing on the court.
• Please limit noise while matches are in progress.

Ball Machines

• Ball Machine Policy can be viewed on the Schedule Of Activities webpage under the "Tennis" category in the “Tennis General Information” expandable section.
• Ball machines are reserved through the Activities Desk and cannot be reserved online.
• Ball hoppers must be used with the tennis ball machine. Do not reserve ball hoppers if you do not plan on using the machine.

Clothing and Shoe Notes

• Shirts/Tops are required in all tennis areas including on the outdoor courts.
• Non-marking shoes must be worn during play on the indoor courts. 

Age Range

Children 12 and under must be supervised in the Pickleball area.

Pickleball Courts

• Court reservation is required, and there is a fee for Indoor Pickleball Courts. The reservation policy can be viewed on the Schedule Of Activities webpage under the "Other Racquet Sports" category in the “Pickleball” expandable section.
• Outdoor pickleball courts do not require an additional fee, but they must still be reserved. Slide the net strap to the side to lower the net two inches.
• Courts can be reserved up to 7 days in advance.
• Please do not go on the court before the start time of your reservation if others are playing on the court.
• Please limit noise while matches are in progress.
• Return the pickleball net to the side storage area by Tennis Courts #9 and #10 if there is no one playing pickleball on your court after your reservation.

Clothing and Shoe Notes

• Shirts/Tops are required in all these areas, including pickleball play on the outdoor all-weather courts.
• Non-marking shoes must be worn during play on the indoor courts.

Age Range

Children 12 and under must be supervised while using Racquetball or Squash Courts.

Racquetball & Squash Courts

• Reservations are required and can be made through the Activities Desk or your Empower M.E. Member Login.
• There is no additional fee required to reserve a court.
• Courts can be reserved up to 7 days in advance.
• 90-minute maximum reservation length.
• A $4 no-show fee may be charged if courts are not canceled prior to reservation start time.
• Only squash balls are permitted to be used in the squash courts in order to prevent damage to the soft walls.

Clothing and Shoe Notes

• Shirts/Tops are required.
• Non-marking shoes must be worn during play.

Age Range

For children ages 6 weeks to 6 years old. 

Kids Club Policies

• There is a fee to use Kids Club
• Capacity is limited.
• You must be a member or have gained guest admittance to the club in order to use Kids Club.
• Parents are expected to remain in the Club at all times while their child uses Kids Club (unless using "Drop Off and Leave" service).
• We must have current emergency contact information on file.
• Only staff and kids are allowed beyond the entrance gates to Kids Club.

Learn more information about Kids Club on the Kids Club and Preschool Play Area webpage or call Kids Club at (507) 287-9324 with any questions.

Age Range

The Preschool Play Area is designed to be used by the preschool age range and is not a play area for older children or adults.

Child supervision is required in this area: A parent or guardian age 16 or older must accompany children at all times. 

Availability

• Members and their children are welcome to use this space at any time, but Kids Club staff may need to limit attendance for safety and security purposes when Kids Club is using the area. 
• Kids Club uses the area regularly Monday-Friday in the late morning to early afternoon. Times are posted by entrance to the play area, or you can call Kids Club at (507) 287-9324 to learn more.

Age Range

Child Supervision is required. 

• Any child six and under must always be supervised by a parent/guardian, age 16 or older.
• Any child ages 7-12 must be supervised by a parent/guardian, age 16 or older, if the child is not checked in with Neighborhood staff.

Child Check In

Available for Ages 7-12 only.

NOTE: The parent/guardian has the ultimate responsibility to tell their child(ren) to stay in the Neighborhood area.

In-Club Drop Off

• When Neighborhood staff are on duty, children ages 7-12 may be checked in with Neighborhood staff for up to 2.5 hours.
• If the parent/guardian remains in the club, there is no charge to check the child in with Neighborhood staff.
• The child must be both checked in and out with Neighborhood staff.
• If the parent exceeds 2.5 hours, a fee of $6 per child will be incurred, and the parent/guardian will be called to pick up their child.

Out-of-Club Drop Off

• When Neighborhood staff are on duty, children ages 7-12 may be checked in with Neighborhood staff for up to 2.5 hours.
• If the parent/guardian is leaving the club, there is a fee of $6 per child.
• The child must be both checked in and out with Neighborhood staff.
• If the parent exceeds 2.5 hours, an additional fee of $6 per child will be incurred, and the parent/guardian will be called to pick up their child.

Checked in Children - Moving To or From Classes

• Inform staff at the time of check-in to the Neighborhood if your child will need to go to a class or be returned to the Neighborhood after a class.
• Neighborhood staff will arrange for a staff member or the class instructor to walk your child to or from the class.

Neighborhood Policies

• Socks are required. No bare feet.
• No dunking or hanging on the rim (or nets) in the Neighborhood Gym.
• One person per Aeroball trampoline.
• Batting helmets must be worn in the batting cages. Batting tokens may be purchased for 25 cents at the Neighborhood or Activities Desk.

The Market

• Outside food may not be brought into the Market. 
• Food and Drink purchased in the Market must follow the Food and Beverage in the Club policy. See General Club Policies heading. Notably, smoothies must be transferred to a spill proof container before entering the club.
• Children can only charge onto their account if they have been specifically given charging privileges. They cannot charge to parent/guardian's account if not with the parent/guardian at the time.

Thrive Boutique and Sport Shop

• Members receive a 15% discount on items purchased (some exceptions do apply).
• Return Policy: Items may be returned with receipt and tags intact within 14 days of purchase date.

Meeting Room Usage

The club does not rent out meeting rooms.

Class and Service Policies

Please view the Schedule of Activities webpage for information about class and service policies. Specific information can be found by category. Open the expandable sections within the category for more detail about the class or service of interest.

Cancellation of Classes

• View the General Class Policies to learn about cancellation of classes.

Cancellation of Appointments

• Appointments (massage, private lessons, personal training, etc.) that are not cancelled at least 24 hours in advance will be charged in full unless the provider of the service chooses otherwise.

Inclement Weather Policy

Please view our general club Inclement Weather Reminders. On specific inclement weather days, please also check this website for our emergency information banner at the top of any webpage. 

Discounted Packages

If a discounted package has been purchased, the package is not refundable either in part or in full.

If you think for any reason you may not use any or all of the package, it is advisable to avoid purchasing a package and to pay for the individual sessions one at a time.

Membership Categories

The categories of membership are defined on our Categories and Pricing webpage.

Membership Add-Ons

Who can be added to a membership is defined on our Categories and Pricing webpage. See the FAQ section for Babysitters and Grandchildren options.

Changing Who is On Your Membership

To add or remove someone from your membership, use the Membership Conversion and Updates Form.

Waiver of Liabilities and Waiver of Claims

It is expressly agreed that all use of the facilities shall be undertaken by the member or the member’s guest at his/ her sole risk, and the club shall not be liable for any injuries or any damage to any member or guest, or the property of any member or guest, or be subject to any claim, demand, injury or damages whatsoever, including, without any limitation, those damages resulting from acts of active or passive negligence on the part of the club, its officers or guests.

The member, for himself/herself and on behalf of his/her executors, administrators, heirs, assigns and successors, foes hereby expressly forever release and discharge the RAC, its owners, officers, employees, agents, successors, and assigns from all such claims, demands, injuries, damages, actions, or cause of actions.

The RAC shall not be responsible for liability to the members or the member's guests for articles damaged, lost or stolen in or about the club, or lockers, or for loss or damages to any property including but not limited to automobiles and the contents thereof.

Change of Address

Members are responsible to keep the club informed of address changes by one of these methods:

• Contact the Business Office or email our Membership Specialist or call at (507) 287-9315.
• Use your Empower M.E. Member Login.
• Fill out and return the back of your monthly statement.

Mailing Policy

All communications shall be presumed to have been received by the member within five days of mailing to the address on membership application.

Please see our Billing Information webpage to learn billing policies and information.

Dues

• The club shall from time to time determine the amount of payment of dues which shall be payable by the members.
• The obligation to pay dues is not dependent on the availability of all the club’s facilities. Tournaments, repairs and/or maintenance of some facilities may make necessary for the club to restrict use of one or more of the facilities or temporarily close the club. Dues will not be reduced or suspended during the time when one or more of the facilities are not available.
• Members’ dues will be billed monthly in advance.

Use Fees and Charges

• The club, from time to time, can change the amount and terms of payment for charges for goods, services, and use of the facilities by members and guests.

Credit Policies

• All bills are due and payable by the 20th of the month.
• All accounts not paid in full by the 25th day of the month will be subject to a late fee of $10 for each 30 day period the account is past due.

Credit Limits

• A $1,000 credit limit is automatically granted to all memberships, excluding minor Individual memberships, when the membership is under the age of 18.
• Individual memberships under the age of 18 will be granted a $100 credit limit upon receipt of a Minor Amendment form signed by a parent or legal guardian. The parent or legal guardian must be present during the membership process.
• If an account exceeds the credit limit, credit may not be issued.
• The club always has the option to limit members to cash only.

Delinquent Accounts

• Balances which remain unpaid by the 25th of the month will be considered delinquent and are subject to a $10 late fee.
• Returned checks and returned EFT are subject to a $25 charge.
• A member whose account is delinquent in excess of 45 days after billing may be denied access to the club until payment is made and the account is brought to a current status.
• Any member who shall fail to pay any dues and other outstanding debt to the club within 60 days of billing date will be subject to collection and membership termination.
• Member’s obligation for delinquent balances shall continue until current.
• Reinstatement will require a new application for membership and payment of all charges in arrears.

Termination of Membership by Club

The membership of any member who is behind in the payment of his/her account to the club for a period in excess of 60 days will be automatically terminated. All debts and bills to the club are immediately due in full or subject to collections.

The membership of a member may be canceled by the club or suspended for any period of time in the event of a violation of any of the rules and regulations of the club or any conduct which, in the opinion of the management of the club, is prejudicial to the welfare, good order, and character of the club.

Any member or guest of a member found maliciously or willingly destroying or abusing the facilities of the RAC will be subject to immediate expulsion without refund of processing fees, and the member shall be liable to the club for all damages resulting from such actions. Termination of a member by the club does not relieve the member of dues or other charges previous to the date of termination.

Membership Freeze

Members will be granted a freeze if they are experiencing any of the following:

1. Transferred out of town for business
2. Unable to use the club due to prolonged illness or injury
3. Experiencing financial hardship due to sudden loss of income

The requests will be handled by management on an individual basis.

• A letter of verification from the member’s employer or physician is required.
• There is a two-month minimum and a three-month limit with a review by management at that time.
• Months are not prorated.

If approved there is no fee to freeze and no dues will be billed during the approved freeze period.

To inquire about freezing your membership, email our Membership Specialist or call at (507) 287-9315.

Leave of Absence

• A member may request to place their membership on hold if they know they will be transferred or relocated for a period of up to 2 years.
• A letter of verification from the member’s employer is required.
• A $50 processing fee will be assessed upon reinstatement.

To inquire about a possible leave of absence, email our Membership Specialist or call at (507) 287-9315.

Membership Resignation

• Written Notice: A written notice must be submitted to the Business Office on or before the 20th of the month. Resignations are processed for that month's end only if received on or before the 20th. If they are received after the 20th, they are processed for the following month's end.
• Click the following link to view our Resignation Form.
• Resignations are effective the last day of the month. Membership dues are not prorated.
• Paid In-Full: Your membership resignation will not be effective until your account balance is paid.
• A member may not offset dues and/or other outstanding charges against his/her processing fee, and the processing fee is non-refundable.
  
• RAC Perk Points automatically expire on the last day of membership. You must redeem your points before your membership ends or the points will be surrendered. For directions on how to access your Perks account and redeem your points while you are still a member, click here. You can learn more about the perks program on the RAC Perks webpage. If you have questions about redeeming points, please reach out to racperks@racmn.com.