RAC Perks

Yes, redeemed perks may be given to and used by others. Please email the RAC Perks Team if you would like to transfer a specific perk to someone else.

Important note for giving perks to non-members: If a service would require a guest to have gained admittance to the club, then they will need to follow normal guest rules. For example, if you wanted to transfer your perk for one hour of tennis court time to a person who is not a member, the court will be free but they must still gain admittance to the club via a guest pass.

RAC Perks points are not transferable. This includes not being transferable to other members on your membership.

If you are adding someone onto your membership, they will be set up with the same email as the main member unless otherwise requested by you.

If you are taking someone off the membership, they have the option to redeem their points before their membership ends. RAC Perk Points automatically expire on the last day of membership. The points cannot be transferred to someone else on the membership. The points expire once the downgrade option is completed.

RAC Perk Points automatically expire on the last day of membership. You must redeem your points before your membership ends or the points will be surrendered.

Things to consider if you are not seeing your points as expected:

• You must be signed in to Perkville.com to view your point balance and recent earning activities. If you are not signed in, the point balance and recent activities will not be shown.
• To start earning points you must have an email address set up with your RAC club membership account. Points do not start accumulating until then.
• To earn points for purchases, you must provide your member information at the time of purchase. You can do this by scanning in your electronic ID or by providing your first and last name at the time of purchase.
• When you charge to your club account the RAC Perk points will not be awarded until your bill is paid off at a later date. This can sometimes be confusing as these points do not immediately show up on your perks account, but instead will show up later when your payment is processed. Be aware that when your payment is processed perk points may be awarded for dollars spent at the club when you are not at the club that day.
• Points may take up to 24 hours to post to your Perkville account. There is sometimes a delay in when the Perkville system checks in with our club system daily to update points. If points do not appear soon after a club check in, please give the system 24 hours to award the points before reporting it to the RAC Perks team.
• If you have more than one person on your membership, you may set up separate Perkville accounts. This would allow points to accrue separately for that individual or group of individual members on your membership. To do this you would need to set up different email addresses in the club membership account email for the member(s) you are splitting off of the main Perkville account. Then complete the Perkville account sign in set up ("Getting Started" process above) for the new email account(s).
• Only one check in per day is recorded for each Perkville member.

Other details about earning points:

To learn basic details about individual Point Earning Activities go to Perkville.com and select “Earning”. You will then see the Earning Activities screen. Some information is shown when you click on “Details” button found next to some of the Earning Activites. Some information or function is made available when you click on the blue words like “Birthday”, ”Connect to Twitter”, “Tweet”. Please also note:

• To get points for tweeting, you must do it from within the Earning Activities page on Perkville.com.
• Your birthday must be entered on Perkville.com before your birthday in order to automatically receive birthday points. On the Earning Page click on the blue word “Birthday” in order to set up your birthday in the Perkville system.
• If you have 12 check ins for the month you will be given the 100 bonus points automatically.
• Points are not valid as cash.

Please email our RAC Perks Team if you require more assistance.

If you are already have your Perkville account sign in set up, you can go to your settings and check or uncheck the boxes you want when it comes to email preferences. To do this:

• Sign in to Perkville.com.
• At the top of the Perkville home page select “Settings”.
• Under “Account” in the left hand column select “Profile”.
• In the left hand column select “EMAIL”
• Under Customer Notifications you can:
  • Specify if you want to receive real-time (daily) notifications emails
  • Specify if you want to receive a weekly point summary email
• Select “Save”
   

Remember, if you specify that you do not want regular point emails you can always view your point balance total and recent activity on the home page by signing in to Perkville.com.

If you have not signed up for an account and are not interested, just go to the bottom of the email invitation and opt out of the program.

If you would ever want to cancel, it is a simple process. All you would have to do is email our local club RAC Perks Team and we would remove you from the program entirely.

The club pays a monthly fee to the company that administers this program (Perkville). Perkville does not sell or share email addresses with any third parties.